Effective Date: January 1, 2025
At Red Rouge Beauty and Wellness, we value your satisfaction and strive to provide the best products and services. If for any reason you are not completely happy with your purchase, our Return & Refund Policy outlines the process below.
1. Terms of Return
- You may return eligible products within 14 days from the date of delivery.
- Returns requested after this period will not be accepted.
2. Condition of Return
- Products must be unused, unopened, and in their original packaging.
- For hygienic and safety reasons, certain items such as skincare, cosmetics, fajas, or opened beauty tools are non-returnable unless damaged or defective.
- Services (such as treatments or wellness sessions) are non-refundable, but we may offer credits or rescheduling options at our discretion.
3. Reason for Return
We accept returns only in the following cases:
- The product was damaged upon arrival.
- You received the wrong product.
- The product is defective or expired upon delivery.
4. Process for Return
To initiate a return:
- Contact our Customer Service within the return period at:
📧 contact@redrougebeauty.com
📞 (951) 475-7090
- Provide your order number, details of the product, and reason for return.
- Once approved, we will provide you with a return shipping label or instructions.
- Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrect.
5. Process of Refund
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days.
- Refunds will be issued to your original method of payment (credit/debit card, PayPal, etc.).
- Shipping fees (if any) are non-refundable unless the return is due to our error.
6. Contact Details
For return and refund inquiries, please contact us:
📧 contact@redrougebeauty.com
📞 (951) 475-7090
📍 1750 California Ave, Suite 110, Corona, California 92881